Concierge service
Quiet Churn Audit
Send a sanitized account-level export. Within 48 hours, receive the five accounts most likely to need attention, the evidence behind each signal, and the recommended next action.
Process
A structured audit, delivered in two days.
You export the data
From Stripe and your product analytics tool. No customer names, emails, or messages — anonymous account-level data only.
We analyze the signals
Usage decline, inactivity, unresolved support, approaching renewals, payment failures. We find the accounts that need attention.
You receive the report
Five accounts ranked by risk, with clear evidence and a suggested next step for each. Delivered within 48 hours.
You act on it
Contact the flagged accounts, resolve the blocker, preserve the relationship. No dashboard digging, no guesswork.
What we need
Minimal data. Maximum signal.
We request only anonymous fields that your team can export from Stripe and PostHog or Mixpanel in minutes.
You send
- Anonymous account ID
- Monthly subscription value
- Activation status
- Last active date
- Weekly key-event counts
- Renewal date
We do not request
- Customer names or email addresses
- Message content or communications
- Internal notes or CRM data
- Direct database or API access
- Any PII
Optional field
Support-ticket status (open / resolved / unresolved) — adds another useful signal dimension.
Founding pilot
Free
for selected founding testers
- Initial audit report
- Two follow-up risk reports
- A short feedback session after the pilot
No payment required. Founding testers provide feedback on the signals, recommendations and outcomes.
Ready to see which accounts are at risk?
Apply for the free founding pilot. Selected teams receive a review of approximately five accounts with supporting evidence and suggested next actions.